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For event attendees—information on the coronavirus

Eventbrite LogoUpdated by Devin W

On March 11, 2020, the World Health Organization (WHO) changed the status of the current outbreak of the eblink{coronavirus disease (COVID-19)=>} from a 'public health emergency of international concern' to a eblink{pandemic=>}. Eventbrite closely monitors the official guidance from health authorities, local governments, and the WHO in order to support your health and well-being. To stay up-to-date, review your local authorities' travel guidance and health advisories about this outbreak, as well as the global guidance from eblink{the WHO=>}. We strongly urge you to take necessary precautions to protect yourself when traveling to or attending events hosted on our platform.

NOTE: If you're an event creator, review our eblink{help article on dealing with the impact of the coronavirus on your event=>}.

<h2 id="01">Events cancelled due to coronavirus</h2> <p>If an event is cancelled by the organizer, your entire purchase—the ticket price and any Eventbrite fees, should be refunded to you by the organizer.</p> <p>If you have questions about whether an event will be cancelled, we suggest eblink{connecting with the organizer of this event directly=&gt;}.</p> <h2 id="02">Postponed events due to coronavirus</h2> <p>If an event is postponed by the organizer, we suggest eblink{connecting with the organizer of this event directly=&gt;} to address your questions about rescheduled dates, possible refunds, or event details.</p> <p>Event organizers are expected to respond to you within 1 week (2 business days if you paid using PayPal).</p> <h2 id="03">Refunds for events due to coronavirus</h2> <p>If you’re concerned about attending an event due to coronavirus, eblink{contact the event organizer=&gt;} to see what options are available.</p> <p>If you want to request a refund, follow the eblink{instructions in our Help Center=&gt;}.</p> <h2 id="04">Protecting Yourself</h2> <p>Please follow the preventative measures recommended by the eblink{WHO=&gt;} and local authorities and public health agencies like the eblink{CDC=&gt;}.</p> <p>Learn what the event organizer is doing to keep attendees safe and healthy by reviewing their event listing and other online channels, or eblink{contact them directly by following the steps here=&gt;}.</p>

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