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Connect your online event to Zoom

Updated by Support

Link your event to Zoom with Eventbrite’s Zoom app. When you connect your event to Zoom, Eventbrite sends attendees a secure link to your Zoom meeting or webinar with each registration. To get started, go to “Online event page” and click “Connect Zoom”.

<h2 id="1">1. Check this before you start.</h2> <p>☑️ You already have a Zoom account.<br><br>☑️ The Zoom integration is only available in English.<br><br>☑️ If you don’t have a Zoom meeting or webinar created, Eventbrite’s integration will create one for you.<br><br>☑️ Once added to an event, the Zoom integration can&#39;t be removed. You can still change it to another meeting or webinar.<br><br>The Zoom integration doesn’t support:<br><br>❌ Multiple Zoom meetings or webinars on the same event<br><br>❌ Repeating events that use the event schedule feature<br><br>❌ Zoom webinars and meetings with required questions or &quot;Only authenticated users can join&quot; enabled<br><br>❌ Multiple tickets under one email address — Zoom won&#39;t add duplicate registrations<br><br>❌ Call-ins, manual joining — attendees must join from the link on the online event page</p> <h2 id="2">2. Create an online event.</h2> <p>To create an online event:</p> <ol><li>Go to <b>Manage events</b> in your account.</li><li>Select <b>Create event</b>.</li><li>Fill in the details for your event; set the location to <b>Online</b>.</li><li>Click <b>Save &amp; continue</b>.</li></ol> <h2 id="3">3. Go to “Online event page”.</h2> <h2 id="4">4. Select “Connect Zoom” (under “Live video content”).</h2> <h2 id="5">5. Select “Add new account”, and then log in with Zoom.</h2> <p>If this is your first time using Zoom, authorize the Zoom app as well.</p> <h2 id="6">6. Select a Zoom user. Then click “Next”.</h2> <h2 id="7">7. Connect to an existing Zoom meeting or webinar or create a new one.</h2> <p>To link your event to your Zoom:</p> <ol><li>Choose between a meeting or webinar.</li><li>To link an existing meeting or webinar, un-check “Create a new Zoom”. Otherwise, leave it checked.</li><li>Select “Finish” to complete the connection.</li><li>Close the Zoom window.</li></ol> <p>With the connection set:</p> <ul><li>Eventbrite syncs your event details to your Zoom meeting/webinar.</li><li>Changes to your event update automatically on Zoom.</li><li>Attendees who register on Eventbrite automatically register on Zoom (if Zoom registrations are enabled).</li></ul> <p>Webinars and registrations aren’t available for all Zoom accounts. eblink{Learn more about the Zoom’s available features=&gt;}.</p> <h2 id="8">8. Manage your Zoom connection.</h2> <p>Update your Zoom connection any time at your online event page.</p> <ul><li>Select the gear icon to change the visibility settings.</li><li>Click <b>Edit connection</b> and <b>Configure</b> to edit your connection settings.</li><li>Click <b>Edit on Zoom</b>; to update your settings on Zoom.</li></ul> <ol></ol> <h2 id="9">9. Start your meeting/webinar.</h2> <p>When you are ready to start your event, go back to <b>Online event page</b>. Then, click <b>Start meeting</b>.</p> <h2 id="10">10. Understand your attendees’ experience.</h2> <p>When your attendees register on Eventbrite:</p> <ol><li>They get an email that includes a link to your online event page.</li><li>On this page, there is a countdown to when your event starts.</li><li>To join the event, attendees click a secure link to your Zoom meeting/webinar.</li><li>When they join, attendees are checked in on Eventbrite (if Zoom registrations are enabled).</li></ol> <p>The Zoom link is active 5 minutes before your event starts. If you have not started the meeting/webinar yet, your attendees go to a waiting room.</p> <p class="text-small l-pad-vert-2 l-pad-hor-2 card l-mar-top-2">NOTE: If an attendee’s Zoom account does not have the same email address as their Eventbrite account, they won’t check in. Instead, eblink{manually check in these attendees=&gt;}.</p> <h2 id="11">11. Optional: Remove the Zoom app.</h2> <p>To remove the Zoom app:</p> <ul><li>Go to “eblink{Installed apps=&gt;}” (in your Zoom account).</li><li>Locate the Eventbrite app.</li><li>Click “Uninstall”.</li></ul> <h2 id="12">Helpful links</h2> <ul><li>eblink{Set up an online-only event=&gt;}</li><li>eblink{Create an event=&gt;}</li><li><a href="" target="_blank">Restrict content on your online events page</a></li></ul>

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