Updated by Support
Category: Attending an Event
Here's how you do it:
If someone ordered a ticket for you, claim it by clicking "Claim Your Order" in the email you received from Eventbrite. You'll be taken to Eventbrite to log in or set a password. Once claimed, you can access your ticket any time online in your Eventbrite account (under “Tickets”) or in the Eventbrite app.
NOTE: If you're having trouble finding the email from Eventbrite, make sure to check the spam folder in your inbox. If you still can't find the email, go to https://www.eventbrite.com/gettickets. Then login and click "Verify your email".
<h2 id="01">1. Select "Claim Your Order" in the email you received from Eventbrite.</h2>
<p>Check your email for a message from <a href="mailto:email@example.com" target="_blank">firstname.lastname@example.org</a>. Then open the email and click “Claim your order”. You’ll be taken to Eventbrite to login or set a password.</p>
<h2 id="02">2. Log in or sign up for your free Eventbrite account.</h2>
<p>If you already have an Eventbrite account under the email address used for the order, <a href="https://www.eventbrite.com/login" target="_blank">log in</a>. If you don’t already have an account, one will be created under the email address used for the order. You’ll need to set a password to claim your ticket(s). Passwords must be at least 8 characters long and are case sensitive.</p>
<h2 id="03">3. Access your ticket online or in the Eventbrite app.</h2>
<p>Once you're logged in to your Eventbrite account, you’ll be taken to your <a href="https://www.eventbrite.com/mytickets" target="_blank">Tickets</a>. Keep in mind that some organizers choose to disable PDF tickets, so you may not see a link to view or print your tickets if that’s the case.</p>
If you want to update the information entered on your registration, reach out to the person who placed the order. You can also <a href="https://www.eventbrite.com/support/articleredirect?anum=3275" target="_blank">contact the event organizer</a> to request the changes you need.
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