Skip Main Navigation

Claim tickets that someone else ordered for you

Updated by Support

Category: Attending an Event

If someone ordered a ticket for you, claim it by clicking "Claim Your Order" in the email you received from Eventbrite. You'll be taken to Eventbrite to log in or set a password. Once claimed, you can access your ticket any time online in your Eventbrite account (under “Tickets”) or in the Eventbrite app.

NOTE: If you're having trouble finding the email from Eventbrite, make sure to check the spam folder in your inbox. If you still can't find the email, go to https://www.eventbrite.com/gettickets. Then login and click "Verify your email".

<h2 id="01">1. Select &quot;Claim Your Order&quot; in the email you received from Eventbrite.</h2> <p>Check your email for a message from <a href="mailto:noreply@order.eventbrite.com" target="_blank">noreply@order.eventbrite.com</a>. Then open the email and click “Claim your order”. You’ll be taken to Eventbrite to login or set a password.</p> <p> </p> <h2 id="02">2. Log in or sign up for your free Eventbrite account.</h2> <p>If you already have an Eventbrite account under the email address used for the order, <a href="https://www.eventbrite.com/login" target="_blank">log in</a>. If you don’t already have an account, one will be created under the email address used for the order. You’ll need to set a password to claim your ticket(s). Passwords must be at least 8 characters long and are case sensitive.</p>   <p>To learn more about how we protect your data, check out our <a href="https://www.eventbrite.com/security" target="_blank">Security &amp; Safety Guide</a> and <a href="https://www.eventbrite.com/support/articleredirect?anum=8478" target="_blank">Privacy Policy</a>.</p> <h2 id="03">3. Access your ticket online or in the Eventbrite app.</h2> <p>Once you&#39;re logged in to your Eventbrite account, you’ll be taken to your <a href="https://www.eventbrite.com/mytickets" target="_blank">Tickets</a>. Keep in mind that some organizers choose to disable PDF tickets, so you may not see a link to view or print your tickets if that’s the case.</p> If you want to update the information entered on your registration, reach out to the person who placed the order. You can also <a href="https://www.eventbrite.com/support/articleredirect?anum=3275" target="_blank">contact the event organizer</a> to request the changes you need.

Still have questions? Contact us.