Verify your financial information through Stripe

• Eventbrite collects your financial information

• Stripe verifies your information 

• If you’re having trouble completing the verification process 

• Getting your payout

Eventbrite collects your financial information

Add your bank account information

• Choose your country and currency. 

• Provide the individual or company information. 

• Choose the bank account type and add your bank details. 

• (Optional) Check the box to set this bank account as the default for all your events.

• Select Add.

Once you’ve added your bank account, the details you provided in your Organization information will be reviewed.

Complete your Organization information

If you host paid events, Eventbrite requires you to complete your Organization information to collect the required KYC information for each country you operate in. Before you start, make sure you know which organization type to select:

Individual — A sole trader is an unincorporated business owned by one individual. The individual has sole responsibility for making decisions, receives all the profits, claims all losses, and does not have separate legal status from the business. Sole traders register with HMRC for Self Assessment rather than incorporating at Companies House. If you are a sole trader, you should select "Individual" as the "Organization Type" during onboarding.

Company — Creators onboarding as a "Company" have four options: Incorporated partnership, Unincorporated partnership, Public corporation, or Private corporation.

• Incorporated partnership — A limited liability partnership (LLP) is an incorporated partnership between at least two designated members, registered at Companies House. It is a separate legal entity from its members, and the members' liability is limited. If you are an LLP, you should select "Company" as the "Organization type" and "Incorporated partnership" as the "Business structure".

• Unincorporated partnership — A general partnership is an unincorporated association between two or more partners who join together to carry on a trade or business. It is not registered at Companies House, and the partners are personally responsible for the debts and obligations of the business. If you are a general partnership, you should select "Company" as the "Organization type" and "Unincorporated partnership" as the "Business structure".

• Public corporation — A public corporation is a company whose shares are traded on a public stock exchange. In the UK this is normally a public limited company (plc) that has been admitted to trading on an exchange, such as the London Stock Exchange. If your company is publicly traded, you should select "Company" as the "Organization type" and "Public corporation" as the "Business structure".

• Private corporation — A private limited company (Ltd) is a separate legal entity incorporated at Companies House. It can enter into contracts and own property in its own name, separately and distinctly from its owners. When forming a limited company, the owners transfer money, property, or services to the company in exchange for shares. If you are a private limited company, you should select "Company" as the "Organization type" and "Private corporation" as the "Business structure".

If you are a sole trader, select "Individual" rather than "Company".

Non-profit — Creators onboarding as a "Non-profit" have two options: Incorporated non-profit or Unincorporated non-profit.

• Incorporated non-profit — An incorporated non-profit has its own legal personality, separate from its trustees or members. This includes charitable companies limited by guarantee registered at Companies House, charitable incorporated organisations (CIOs) in England and Wales, and Scottish charitable incorporated organisations (SCIOs). If you are an incorporated non-profit, you should select "Non-profit" as the "Organization type" and "Incorporated non-profit" as the "Business structure".

• Unincorporated non-profit — An unincorporated non-profit has no separate legal personality. This includes unincorporated associations, clubs, and societies, as well as charities operating under an unincorporated association or trust structure. If you are an unincorporated non-profit, you should select "Non-profit" as the "Organization type" and "Unincorporated non-profit" as the "Business structure".

Your charity registration status doesn't determine which option to select. A charity registered with the Charity Commission for England and Wales, OSCR in Scotland, or the Charity Commission for Northern Ireland may be either incorporated or unincorporated. Select based on how your organisation is legally constituted.

For companies and non-profits, Eventbrite is required to collect, verify, and maintain information about beneficial owners and persons with significant control (PSC). Stripe checks this against your Companies House record, so make sure the company name, company number, and PSC details you provide match what's filed there.

If your organization is located in the United Kingdom and is a government entity or publicly traded company, select Company on the Organization information and add your information. Then, contact Eventbrite Support to complete your Stripe verification. For public corporations, please note the following requirements:

• The ticker provided on the letterhead must match your company's market ticker.

• The company must be listed on a stock exchange in the UK or EU, or on another HMRC-recognised stock exchange . Over-the-counter and grey market listings aren't accepted.

• If your company isn't itself listed, it may still qualify if at least 51% of its equity is held by a publicly traded parent company on a recognised exchange. You'll need to provide the parent's ticker and exchange, public documentation of the ownership stake, and a letter of authorisation on the parent company's letterhead.

To complete your Organization information:

• Go to Finance in your Eventbrite account and select Organization information . 

• Select whether you’re hosting events as an individual, company, or non-profit.  

• Complete the additional fields related to your country of residence and organization type.

• Review the information you provided and confirm it’s correct. You must provide accurate and complete information to avoid payout delays.

• Check the box to accept the Eventbrite Terms of Service and the Eventbrite Merchant Agreement, which includes the Stripe Connected Account Agreement .  

Stripe verifies your information 

Eventbrite shares the details you provide in your Organization information with Stripe. Then, Stripe uses global databases to verify the information is correct. If you’re unsure of the information you provided or want to confirm it’s accurate, go to your Organization information  and select Edit to make changes.

If Stripe needs more information

If Stripe is unable to verify the information you provided, or otherwise requires more information, you’ll receive a notification when you log into your Eventbrite account. You’ll be redirected to Stripe to add this information. To begin the process, you may be asked to enter a mobile phone number to receive a text message. This is required for two-factor authentication (2FA) verification.

If the additional information is insufficient, you’ll receive another notification in your Eventbrite account. The process is complete when no further notifications appear in your account.

Common verification questions

Depending upon your organization type, country, and role within the organization, Stripe may ask for any of the following to verify your Identity:

• Name: The individual, company, representative, director, or owner’s name.

• Address: Use the physical address associated with the individual, company, representative, or owner. P.O. boxes are not allowed.

• Date of birth: The date of birth of the individual, representative, or owner of the company.

• Email: The individual, representative, or director’s email address.

• Company tax ID: VAT registration or other business documents.

Verification documents

Requirements when uploading documents:

• Identity documents (including but not limited to passports and driver’s licenses) must be no more than one step removed from the original document:

• Document copies and scans must be in PDF format and taken directly from the original document; they can’t be processed, converted, or embedded in other files

• A picture of a physical document must be the original, unprocessed picture in JPEG or PNG format

• Screenshots aren’t acceptable

• When the back side of a document contains required information, and you submit it using the API, include an image of the back side using the document_back parameter

• Photos and scans of the Photo IDs must be in color

• Photos of paper documents must be in color, but scans of paper documents (not Photo IDs) may be black and white

• Images must not be low-quality

• Identity and legal entity documents must not be expired

• Documents must be readable and in a valid upload file format

• Documents must not be cropped or missing pages with crucial information, and all borders must be visible

• If the country of residence differs from the country of the account, a passport is required for identity verification

• You can’t use a single document to fulfill multiple requirements at the same time; for example, if you provide both identity and address verification documents, you must provide two different documents

Acceptable forms of Identification:

When a person linked to a Stripe account (such as the Business Representative or Owner) resides in a different country than the country of the Stripe account, a valid passport is the only accepted form of ID for identity verification. Other forms of ID are not accepted in this case.

• Citizen Card

• Driver license (including provisional)

• Electoral ID

• Passport

Required information:

• Full legal name that matches the name in your Organization information

• Date of birth (DOB) that matches what’s in your Organization information

• Photo of person (except where exclusions apply)

Acceptable forms of address verification:

• Benefits Agency documentation

• Council or housing association documentation

• Driver license (including provisional)

• Electoral Register entry

• Government issued letter

• GP letter of registration with the surgery

• NHS Medical Card

• Solicitors letter

• Statement from a financial institution

• Utility Bill

Required information:

• Full legal name that matches the name in your Organization information

• Personal address that matches the personal address in your Organization information

• Document that’s dated within the acceptable range, if specified in the above country section

Acceptable forms of legal entity verification:

• Articles of association

• Certificate of Incorporation

• Charity Commission Document

• Companies House Document

• HM Revenue and Customs: Account Statement

• HM Revenue and Customs: VAT Certificate

• OSCR Scottish Charity Regulator

• Ofsted School Inspection Report

• VAT Registration

Required information:

• Full company legal entity name that matches the legal entity name in your Organization information

• Tax ID from the local tax authority that matches what’s in your settings

• Company address that matches what’s in your Organization information 

Acceptable forms of directorship verification:

• Confirmation Statement (Annual Returns)

• Certificate of Incumbency

• Charity Commission Register printout

• IN01 (Application to Register a Company) - dated within 12 months

• OSCR Register Printout

• Register of Members (Shareholder Register)

• UK Companies House Portal Printout

• Register of Persons with Significant Control (PSC) (Ultimate Beneficial Owner Register)

Required information:

• Legal entity name

• Where applicable, all director, shareholder, and beneficial owner names and positions

If you’re having trouble completing the verification process 

• Review the information you provided on your Organization information  and confirm it’s accurate. If you are being asked to provide documents you don’t have, it’s possible you selected the wrong organization type. If you need to make any changes, including organization type, select Edit. 

• Confirm you’re uploading an acceptable verification document  and ensure it is properly formatted. Please note that each verification document can only be used once. If you're asked to verify multiple pieces of information, you'll need to provide a different document for each requirement.

• Confirm that all the information you’ve provided in the Stripe modal is consistent. You can’t move forward if Stripe detects any mismatching information. 

• If your organization is located in the United Kingdom and is a government entity or publicly traded company, select Company under the Organization information and add your information. Then, contact Eventbrite Support to complete your Stripe verification.

Getting your payout

Eventbrite sends your event payout 3 business days after your event ends, or on the custom payout schedule you select. Once sent, it can take your bank an additional 5-7 business days to process the funds and post them to your account. To avoid delays with your payout, be sure to complete your Organization information and any additional verification requests in your Eventbrite account.