Organizing an event
Why aren't my ticket change settings working?
There are a few things to check if ticket changes aren't working, like your event status, event settings, and order types. Review the settings below to make sure ticket changes are available and turned on for your event.
In this article
1. Ticket changes aren’t available for all events and orders.
2. Make sure your settings are saved.
1. Ticket changes aren’t available for all events and orders.
Your event needs to be published and on sale.
It needs to be before the event start date & time.
You must be using Eventbrite’s Payment Processing (not PayPal or Authorize.Net).
Ticket changes aren’t available for offline payment methods or manual orders completed using the Add Attendees tool.
Events that are password-protected can’t accept ticket changes.
Orders must be completed online (not through the Organizer app).
You need to be collecting from ‘Each attendee’ in your order form at the time the order is placed for a ticket to be eligible for changes.
Ticket changes aren’t available for free tickets — instead, your attendees should cancel their ticket and re-register.
Ticket changes aren’t available for donation ticket types.
Ticket changes aren't available for attendees who have already checked-in.
The minimum tickets per order must be set to "1" in your ticket settings.
2. Make sure your settings are saved.
Anytime you make changes to your ticket change settings, be sure to save your changes and refresh the page to confirm they are correct.