Organizing an event
Set up a Zebra device for scanning tickets
The Zebra scanner allows you to scan tickets faster and more accurately than a standard phone camera. It also uses less battery, so you can check tickets in even if you’re away from a charger. Zebra scanners are available for rental or purchase through Eventbrite's partner vendors.
In this article
Device requirements
Scan tickets
Support for Zebra devices
Device requirements
Eventbrite supports the following Zebra devices:
Zebra TC58 Scanners
Zebra TC27 Scanners
These devices can be found at Eventbrite's partner vendors. To purchase a Zebra scanner, visit CDW . To rent equipment for your event, visit Eventbrite's vendor marketplace .
Scan tickets
When you first set up your device, you must charge it and connect it to the internet. Rental devices come with the Eventbrite Organizer App pre-installed.
If you purchased your device, you must download the Eventbrite Organizer app from the device's app store.
Access your event
Log in to the Eventbrite Organizer app using your account. This will automatically take you to the last event you viewed. To switch events, tap the menu button at the top left corner.
If your event is a recurring event, select a date and time. To change to a different date or time, select the current date and time from the dropdown at the top of the screen. Then, choose a time slot.
Scan tickets
To scan tickets:
Go to Check-in.
Tap the scan QR icon.
Hold the scan button to turn on the scanner.
Point the light at the ticket's QR code.
Hold the device between 3-6 inches away from the QR code until it scans.
You can also press and hold the two colored buttons on the left and right sides of the device to scan the QR code.
You can still check in attendees manually by searching their first name, last name or email address. Learn more about checking in attendees with the Eventbrite Organizer app.
Support for Zebra devices
If you need assistance setting up your Zebra device, consult the following troubleshooting guides: