Set up your event order form

• Create your order form

• Understand how Eventbrite presents your order form

Create your order form

Whenever an attendee registers for your event, they'll fill out your event's order form. An order form can include required and optional information.

1. Go to your order form.

To review your order form:

1. Go to Manage my events  and select your upcoming event.

2. Select Order options, then select Order form.

If this is the first time you're setting up your event’s order form, you can copy the order form from another event in your account. Once you copy an order form, you won't be able to undo it, but you can update your form at any time.

2. Choose how to collect information.

There are two ways you can collect information.

• Ticket buyer: Collect information from just the ticket buyer. For orders with multiple tickets, only the name and email address of the person who completed the registration will be recorded.

• Each attendee: Collect information from each ticket holder. During registration, the person completing registration will enter a name and email address for each ticket.

If you select Each attendee, you can also choose which tickets and add-ons will collect information. If you choose not to collect information from a specific ticket type or add-on, only the basic buyer information will be collected for those ticket types.

3. Choose what information you want to collect.

Orders will have the name and email address of the ticket buyer. If you'd like to collect more information:

1. Enter the information you want to collect in Search for questions.

2. Select the most relevant option or the plus sign (+) to create a custom question.

3. Use the dropdown to make the question required or optional.

You can also use the dropdown to edit questions (custom questions only) or delete questions. If you collect custom questions, make sure that the information you collect complies with Eventbrite's Privacy Policy.

4. Review your order form settings.

Under Order form settings, review and update the following:

• Allow attendees to edit their order information after registration: Check this box to allow attendees to update their information from the Tickets page.

• Registration time limit: Set the length of time you want attendees to have while filling out their order information.

• Add special instructions: These instructions appear as the attendees fill out your order form.

5. Save your changes.

Understand how Eventbrite presents your order form

To make registrations easier, Eventbrite asks attendees your order form questions after they complete registration. This process makes attendees more likely to finish their registrations for your event.

Only basic buyer information (name, email address, and payment information) is collected during registration. After a buyer completes their registration, they'll be prompted to fill out the additional questions on your order form.

If the buyer fails to complete any required questions, they won’t get access to their tickets until they log in and update their order. Eventbrite will send up to four automated emails reminding buyers to answer your order form questions. Reminders are sent:

• 24 hours after a buyer registers

• 48 hours after a buyer registers

• 48 hours before your event’s start time

• 24 hours before your event’s start time

If you need your order form information sooner, email the ticket buyer to request that they log in to their Eventbrite account and fill out the requested information. Attendees can fill out their missing order form information by logging in and going to Tickets.