Sep

The Future of Digital Customer Experience in 2021 and beyond

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Thank you for booking your place. We look forward to welcoming you. Please ensure you have made your booking using the link provided on the event listing page at the bottom, below the list of speakers. Kind wishes, Tecnotree

Event description

A great digital customer experience must ensure that customers feel valued, understood and satisfied no matter where their brand engagement.

About this event

In this session, our panelists will discuss how digital transformation is impacting the future of customer experience, how customer expectations and behaviours have changed and what technologies are crucial to enhance customer experience.

Key takeaways from this session:

How customer behaviours are changing
Latest technology trends shaping the customer experience and what are the current
Challenges and opportunities for CSPs
How to make powerful experiences and making every customer interaction matter more
Enhancing brand loyalty and creating emotional brand attachments