The Future of Digital Customer Experience in 2021 and beyond
Event Information
Event description
A great digital customer experience must ensure that customers feel valued, understood and satisfied no matter where their brand engagement.
About this event
In this session, our panelists will discuss how digital transformation is impacting the future of customer experience, how customer expectations and behaviours have changed and what technologies are crucial to enhance customer experience.
Key takeaways from this session:
- How customer behaviours are changing
- Latest technology trends shaping the customer experience and what are the current
- Challenges and opportunities for CSPs
- How to make powerful experiences and making every customer interaction matter more
- Enhancing brand loyalty and creating emotional brand attachments
Speakers:
- Yolanda Cuba - Vice President, Southern and Eastern Africa @MTN Group
- Isabelle Hajri - CMO @Oooredoo Algeria
- Padma Ravichander - CEO @Tecnotree
- Tania Ladopoulou - Head of E-Commerce @MTN South Africa
- Adaora Okeleke - Principal Analyst @Omdia
- Ana Figueiredo - CEO @Altice Dominicana
- Jyoti Desai - Moderator and Vice Chairman of the Board @Tecnotree
Register your place here.
Organiser Tecnotree
Organiser of The Future of Digital Customer Experience in 2021 and beyond
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